Things to consider when hiring an offshore web team
- 23rd Oct 2013
- Adrian A.
- Blog, Outsourcing Web Services
Today, most companies are turning to hiring offshore web teams for some of their back-end processes such as customer service help desks, transcriptions, and web development. Whatever the industry, much consideration should be taken before you outsource web development.
Here are some things to consider when hiring an offshore web team:
Reputation of the company
Do you already have any experience working with the company you’re considering for the task? Did someone refer them to you, or did you just pick out some random name from your search results? The offshore web team you hire should be very reliable and have a very good track record. A referral from someone you trust should be a good bet, but maybe you can request a short trial period from a company you feel is worth working with.
Specialization and expertise
Of course, it goes without saying that you’re not going to hire a team to develop a WordPress site if all they know is Microsoft Office. Make sure to know what the team specializes in, and that these are what you need for the process you’re outsourcing.
It’s not just about what form of communication you’re going to use, like long-distance calls, email, or Skype. It’s also about the language you’re using to communicate with your offshore web team. While speaking good English is a good start, it is not often enough. A good grasp of context is necessary, as well as an understanding of American, English or Australian terms, slang, idiom, and colloquialisms. Most importantly, both you and your offshore web team should both be on the same page when communicating with each other. Your team may be saying “Yes” which meant “Yes, we understand” but you may have been expecting them to mean “Yes, we can do the job.”
Let’s admit it. The major factor in hiring an offshore web team is price. Businesses have realized that outsourcing is much cheaper compared to hiring local employees. You also spend less on overhead by not having to directly hire more employees than you have to.
Offshoring means work is being done even while you sleep. When you go to work the next day, there would probably be a report of the completed tasks already waiting for you.
Risk management and turnover
There will always be the risk of botched work or failure to meet a deadline. However, safeguard your interests by signing a contract with the offshore web team. Include penalty clauses in case the team fails to deliver their promised services and product. A rapid turnover of team members is also a major issue. However, with the huge pool of potential employees, there’s no reason that an offshore web team can’t find someone suitable to take the previous team member’s place.
Managing a team that’s halfway around the world is a big challenge. If you consider all the factors above and make wise decisions, then surely your project will have a positive outcome.