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Drop us a line. We'd love to know more about your web development needs.

Australia +61 (2) 801-13007 MON-FRI 10AM-7PM AEST

United States +1 (650) 918-4324 SUN-THU 7PM-4AM EST

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Frequently asked questions

  • What is a service suite?

    A service suite is basically a bucket of hours retained based on the skillset you require for web development tasks. Our operations manager assigns a developer whose hours are reserved for your exclusive consumption. A part-time (80 hours/month or 4 hours/day) service agreement renders your developer available to other clients only part-time, while a full-time (160 hours/month or 8 hours/day) agreement renders your developer unavailable for assignment to another client. Service suite options are available for minimum durations of 6 months.

    We also provide you a dedicated on-site project manager free of charge for 20 or 40 hours per month at no charge. Your PM’s core function is to organize and schedule your tasks, provide reports and status updates regarding your ongoing tasks and projects at your preferred intervals, and to act as a single point of contact to answer questions. She is also available, for consultation and strategy development at your discretion. You’re the boss. This maximizes the developer’s time to focus on your development needs.

  • How do projects differ from service suites?

    Think of a project as a set of tasks performed to achieve single output by a specific time. Once the output is delivered to you, the contract ends and you can choose to initiate a maintenance agreement. A project is completely based on your desired output, constrained by a deadline for the deliverables, and allows for minimal revisions. Excess revisions are invoiced at hourly rates. A project works great if you have a rather specific vision of the deliverables, preferably detailed in a project brief.

    A service suite is like hiring a developer who renders 4 or 8 hours daily at a reduced flat monthly rate. Just as you would with an employee, you can work on one or several aspects of a task-set, or even different websites, and can freely change gears as needed without worry of incurring additional charges. Your assigned project manager can provide you a quote for the time required of any task you, then you determine its assignment and priority. The main requirement is that you must have enough work to get for a minimum duration of 6 months at part time (80 hours/month) or full time (160 hours/month). Service suites give you the ultimate in being able to work the way you want.

  • What are some of the advantages of a service suite model over your project model?

    Projects work great if you know exactly what you want and how you want it down to the final detail. In our experience, when it comes down to it, this is rarely the case. Service suites provide you the same freedom to shift gears without the limitations and revision charges as you would have with an in-house developer. You work the way you want. It’s your show.

    Service suites also assure continuity and follow-up on your tasks. As both your developer and project manager work on your tasks daily, both are thoroughly aligned with your business objectives. An unforeseen need to replace either is relatively seamless. While the same holds true with projects in progress, there is no assurance of the availability of the same developers upon contract fulfillment should you return. Freedom, flexibility, and continuity, to is best achieved through our service suite model.

  • What is your process and how do I get started?

    Our technical managers will understand your objectives, explore how we can help, provide you options, and answer any technical questions you might have. Once you have decided which service model, skillset, and duration is needed, they will endorse it to our admins who will promptly review the proposed arrangement and get back to you with a price quote, and answer any administrative service questions you might have. Upon your acceptance, they will get a service agreement out to you to get you started.

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We look forward to discussing your web needs. Please expect to hear from us within 24 hours or by the next business day.

Thank you for considering Suite 900!

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USA: SUN-THU 7PM-4AM EST